Terms & Conditions

1. Our Services

These terms and conditions apply to installation services provided by EcoBoost Solutions Limited (company number 14844066, registered in England & Wales, registered address 28 Canal Street, Liverpool, Merseyside, L20 8AH) trading as Penmark Energy. Our services include the supply and installation of solar photovoltaic (PV) systems, battery storage systems, and air source heat pumps for domestic and commercial properties.

By accepting a quotation or engaging our services, you agree to be bound by these terms.

2. Quotes and Acceptance

All quotations provided by Penmark Energy are valid for 30 days from the date of issue. A signed quotation or written acceptance (including acceptance by email) constitutes a binding contract between you and EcoBoost Solutions Limited.

We reserve the right to amend a quotation following a site survey if the circumstances of your property differ materially from those stated at the time of enquiry. Any such amendments will be communicated to you in writing before work commences.

3. Installation

We will carry out all work to a professional standard in accordance with:

• Current MCS (Microgeneration Certification Scheme) standards for renewable energy installations.
• BS 7671 (IET Wiring Regulations) for all electrical work.
• Any applicable building regulations and permitted development requirements.

All work will be carried out by suitably qualified and certified personnel. Where required, work will be notified to the relevant building control authority.

4. Payment Terms

A deposit of up to 25% of the contract value may be required upon acceptance of your quotation. The remaining balance is due upon practical completion of the installation.

If you choose to apply for finance through one of our partners, the credit agreement is between you and the lender. We act as an Introducer Appointed Representative when authorised; details of the active partner will be provided at the time finance is offered. Finance agreements are separate to these terms.

All prices are quoted inclusive of VAT at the applicable rate.

5. Warranties

The following warranties apply to our installations:

• Solar panels: subject to the manufacturer's warranty, which typically includes a 25-year product warranty and a 25-year performance guarantee.
• Inverters: subject to the manufacturer's warranty, typically 5–12 years depending on the model. Extended warranties may be available.
• Battery storage systems: subject to the manufacturer's warranty, typically 10 years.
• Workmanship: 12 months from the date of practical completion for all installation work carried out by our teams.

Manufacturer warranty documents will be provided to you at handover. Warranties are subject to your correct maintenance of the system in accordance with our guidance.

6. Customer Responsibilities

To enable us to carry out your installation safely and efficiently, you agree to:

• Ensure safe and reasonable access to the property on the agreed installation date(s).
• Notify us of any known structural issues, existing electrical defects, or relevant planning restrictions prior to installation.
• Maintain your system in accordance with our handover documentation and manufacturer guidance.
• Notify your buildings insurer of any new installation, as required by your policy.

7. Cancellation and Cooling-Off Period

You have a statutory right to cancel your contract within 14 days of acceptance, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Cancellation must be made in writing, by email to contact@penmarkenergy.co.uk or by post.

Cancellation after the 14-day period may result in costs being charged for any work already carried out or materials already ordered, as outlined in your quotation.

8. Liability

EcoBoost Solutions Limited accepts full liability for death or personal injury caused by our negligence.

We do not accept liability for:

• Indirect or consequential losses, including loss of income or profit.
• Damage arising from pre-existing structural or electrical defects in your property that were not disclosed to us.
• System underperformance arising from your failure to follow our maintenance guidance.
• Losses arising from grid outages, extreme weather events, or other factors outside our control.

Our total liability to you shall not exceed the contract value, except where liability cannot be limited by law.

9. Disputes and Complaints

We aim to resolve all complaints within 28 working days. If you have a complaint, please contact us in the first instance at contact@penmarkenergy.co.uk or call 0330 133 2546.

If a complaint cannot be resolved directly, it may be referred to RECC (the Renewable Energy Consumer Code) for independent adjudication. Details of the RECC complaints procedure are available at recc.org.uk.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.