Legal

Privacy Policy

Last updated: July 2026

1. Who We Are

The data controller for personal information collected through this website is EcoBoost Solutions Limited, trading as Penmark Energy.

  • Registered address: 28 Canal Street, Liverpool, Merseyside, L20 8AH
  • Company number: 14844066 (registered in England & Wales)
  • ICO registration: ZB746818
  • Email: contact@penmarkenergy.co.uk
  • Phone: 0330 133 2546

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact and identity data: name, email address, phone number, and postcode — collected via our contact and quote forms.
  • Browsing data: pages visited, time on site, referral source — collected via cookies (see our Cookie Policy).
  • Technical data: IP address and device/browser information, collected automatically via analytics tools.

3. Why We Collect It (Legal Basis)

We process your personal data under the following lawful bases:

  • Legitimate interest / contract performance: to respond to quote requests and general enquiries.
  • Contract performance: to send you information about your quote or installation.
  • Consent: marketing communications are only sent with your explicit consent.

4. How We Use Your Data

Your personal data may be used to:

  • Provide quotes and arrange property surveys.
  • Communicate with you about your enquiry or installation.
  • Process finance applications (shared with our authorised finance partner where applicable, only with your explicit consent).
  • Comply with MCS certification requirements for installed systems.
  • Improve our website and marketing (using anonymised analytics data).

5. Who We Share It With

We may share your personal data with:

  • Finance partners — named at the time you apply for finance, only with your explicit consent and subject to their own privacy policy.
  • Our installation teams — your contact details for access arrangements at the time of installation.
  • OFGEM — if you are applying for the Boiler Upgrade Scheme (BUS) grant, with your explicit consent.

We do not sell or rent your personal data to any third parties.

6. How Long We Keep It

  • Quote enquiries not resulting in installation: retained for 12 months, then securely deleted.
  • Installation records: retained for 7 years, as required for warranty and MCS compliance purposes.
  • Marketing consent records: retained until consent is withdrawn.

7. Your Rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccuracies in your data.
  • Request deletion of your data (the “right to be forgotten”).
  • Object to processing where we rely on legitimate interest.
  • Data portability — to receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at contact@penmarkenergy.co.uk. We will respond within 30 days.

8. Cookies

We use cookies to help us understand how visitors use our website and to measure the performance of our advertising campaigns. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Where changes are significant, we will notify you by email or by placing a prominent notice on our website. The “Last updated” date at the top of this page will always reflect the most recent version.

10. Contact

If you have any questions about how we handle your personal data, or to exercise any of your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

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Call: 0330 133 2546